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mailing list:

Get In the Know-- receive an email when your favorite collection arrives and receive evites to koze special events.

Click here to Get In the Know.

inquiries:

Customers may direct inquiries to koze via phone or email.
Please call 10am - 6pm PST (Open 7 Days per Week).

Call: 415.435.1916
For email inquiries: info@getkoze.com

We will try to respond to all email requests within 24 hours. If you need gift or shopping suggestions, please feel free to call us.

We look forward to hearing from you!

return policy:

Returns accepted within 7 days of purchase date

Original receipt required.
Merchandise must be unworn, unused, and in original condition.
ALL tags must be attached.
Returns originally paid with cash or check will receive a cash refund.
Returns originally paid by credit/debit card will be issued a credit on the same card used for purchase.

ALL EXCHANGES ARE FINAL.
ALL SPECIAL ORDERS ARE FINAL.
ALL SALE, DISCOUNTED, & ALTARED MERCHANDISE IS FINAL.

ALL ACESSORIES ITEMS (including: Jewelry, Handbags, Shoes, Hair Accessories, Scarves, Hats, Lingerie etc.) ARE FINAL SALES.

without original receipt or past 7 days

We will gladly accept your return without the original receipt for in store credit. The store credit will be issued for the current selling price of the item(s). The store credit has no expiration and works like cash, so please keep your credit safe until it is ready to be used.

koze will accept returns/exchanges up to 30 days past the original date of purchase for in store credit only.

Note: At this time koze does not sell merchandise on line.

See something you like? Give us a call (415 435 1916) – we’ll be happy to provide additional information and/or place your order.

payment options:

koze accepts VISA and MASTERCARD Debit and Credit Cards and Personal Checks with Valid ID.

privacy policy:

koze will not sell or share your information with any other entity.